Return & Refund Policy
Welcome to Shahzad Dawakhana! We strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Exchange
- Time Frame: Items must be exchanged within 30 days of the purchase date.
- Condition: To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your exchange.
Non-Exchangeable Items
Certain items cannot be exchanged. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
- Health and personal care items.
Processing Your Exchange
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your exchange. If approved, we will process the exchange and send you the new item within a reasonable time frame.
Late or Missing Exchanges
If you haven’t received your exchanged item within the expected time frame, please contact us at [insert customer service email or phone number].
Additional Information
- Sale Items: Only regular-priced items may be exchanged. Sale items are non-exchangeable.
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the returned item is received, a gift certificate will be mailed to you.